Responsible Gaming

Gaming Should Be Entertainment

We are committed to promoting responsible gaming practices. Gambling should be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Betting with William Hill and other operators should only be done with money you can afford to lose, and should never interfere with your essential expenses, relationships, or mental wellbeing.

Age Verification

In Great Britain, you must be 18 years of age or older to participate in gambling activities. It is illegal for anyone under 18 to place bets or use gambling services. If you are under 18, please do not proceed with any gambling activity.

All reputable operators, including William Hill, are required to verify your age before allowing you to gamble. Providing false information about your age is illegal and may result in criminal prosecution.

Warning Signs of Problem Gambling

Please be aware of the following warning signs, which may indicate that gambling is becoming a problem:

• Chasing Losses: Attempting to recover money lost by gambling more frequently or with larger stakes
• Hiding Gambling Activity: Keeping your gambling secret from family, friends, or partners
• Neglecting Responsibilities: Neglecting work, school, family commitments, or personal care due to gambling
• Spending More Than Intended: Regularly exceeding your planned budget or time spent gambling
• Borrowing Money: Borrowing money to fund gambling or to pay off gambling debts
• Loss of Control: Being unable to stop or reduce your gambling despite wanting to
• Mood Changes: Experiencing irritability, anxiety, or depression related to your gambling
• Relationship Strain: Arguments with loved ones about your gambling habits
• Tolerance: Needing to gamble larger amounts to achieve the same excitement
• Withdrawal Symptoms: Feeling restless, anxious, or irritable when not gambling

If you recognise any of these signs in your own behaviour, it may be time to seek help.

Self-Help Tools & Responsible Gaming Features

Most reputable operators, including William Hill, provide tools to help you manage your gambling responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose within a specified time period
• Betting Limits: Restrict the maximum stake size on individual bets
• Reality Checks: Receive periodic reminders about how long you have been gambling
• Time-Out: Take a temporary break from gambling for a period you choose (typically 24 hours to several weeks)
• Self-Exclusion: Permanently or temporarily block your access to your gambling account

We strongly encourage you to use these tools if you feel your gambling may be getting out of control. You can adjust these settings directly through your William Hill account or by contacting customer support.

Support Organisations & Help Resources

If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gamblers
  Website: www.gamcare.org.uk
  Helpline: Available through their website
• GamStop – The National Self-Exclusion Scheme for Great Britain
  Website: www.gamstop.co.uk
  Register with GamStop to self-exclude from all licensed UK gambling operators at once
• National Problem Gambling Clinic (NHS) – Specialist NHS service
  Telephone: 0207 424 0098
• Gamblers Anonymous – Peer support meetings and fellowship
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help

If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a recognised addiction that can have serious consequences for your mental health, finances, relationships, and overall wellbeing.

There is no shame in reaching out. Organisations like GamCare and GamStop are staffed by trained professionals who are here to support you confidentially, at no cost. Whether you need counselling, practical advice, or simply someone to talk to, help is available.

Contact GamCare today: www.gamcare.org.uk

Register with GamStop for immediate self-exclusion: www.gamstop.co.uk